The Community Services Coordination Network is committed to meeting the highest standard of ethics with respect to the collection, use, security and disclosure of personal information. We are committed to meeting or exceeding the privacy standards established by relevant legislation, including the Child and Family Services Act (CFSA) and Ontario's Personal Health Information Protection Act 2004 (PHIPA).

Personal Health Information Protection Act (PHIPA)

The Personal Health Information Protection Act 2004 (PHIPA), as the name suggests, is designed to allow individuals to have greater control of their personal health information, specifically how it is collected, used and disclosed to others. Where there is a conflict between PHIPA and other legislation, PHIPA prevails. The Personal Health Information Protection Act and pertinent resources may be accessed through the Information Privacy Commission website.

Implementing PHIPA

With limited exceptions, the legislation requires health information custodians to obtain consent before they collect, use or disclose personal health information. They must take reasonable steps to safeguard and protect personal health information and ensure that medical records are retained, stored, transferred and disposed of in a safe and secure manner. Health Information Custodians are required to notify an individual if his/her personal information is lost, stolen or accessed, by an unauthorized individual or organization.


If you have questions related to privacy issues, Freedom of Information requests, and/or comments related to this site, please contact:

Privacy Officer
Sandi Evans
Director of Operations
Community Services Coordination Network
Developmental Services Ontario - South West Region
171 Queens Avenue, Suite 750
London, Ontario
N6A 5J7

 519-438-4783 ext. 116

 1-877-480-2726 ext. 116


 1-877-462-1509 ext. 116

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